Shop Citywoods:
Citywoods Customer Service
Citywoods Giftwrap
Our gallery gift wrap.
Shipping Options
We strive to have all items in-stock for immedialte shipping, but if we are out of an item, it may take us a few days longer. All of our items are Amercian handcrafts and we work directly with the craftsperson, so we are generally able to be timely in our delivery.
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In-Store Pick-up
We will have in-stock items ready within 24 hours and will confirm that with you upon processing your order -
UPS Ground Shipping
Rates Schedule:
UPS Ground Shipping will be received 2-7 business days from the processing of your order.
Up to $25.00 $6.95 $25.01 - $50.00 $8.50 $50.01 - $75.00 $10.50 $75.01 - $99.00 $12.00 $99.01 - $135.00 $15.00 $135.01 - $200.00 $18.00 $201.00 - Over 9% of merchandise total -
UPS 2nd Day Air
Rate will be verified at time of order confirmation. -
UPS Overnight Shipping
Rate will be verified at time of order confirmation.
Return Policy
All items that are not customized for you are returnable within 30 days for exchange or store credit. The item must be returned in our packaging, and must not be damaged. We will keep your credit on file with us as well as give you a copy.
Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: info@citywoods.com
By Phone: 847-432-9393
We reserve the right to make changes to this policy. Any changes to this policy will be posted. This policy was last updated December 10th, 2009.