Return Policy

We want you to love every piece you bring home. If something isn't quite right, we're here to help.

Exchange or Credit

Swap for something you love, or receive store credit.

Credit Never Expires

Use it in store or online, whenever you're ready.

What We Accept

  • Items returned within 30 days of purchase or delivery
  • Items in their original, unused condition, in their original Citywoods packaging
  • Customized or personalized pieces are final sale

Returning an Online Order

  1. Contact us first at hello@citywoods.com or 847.432.9393 so we can help with your return.
  2. Pack it carefully. Many of our pieces are fragile, so we recommend a tracked, insured shipping method. Return shipping costs are the customer's responsibility.
  3. Ship it to us at the address below.
  4. We'll be in touch. We'll let you know once your return has arrived and been inspected. Once we've confirmed it's in its original condition, we'll process your exchange or store credit.

Return Address

Citywoods
651 Central Ave
Highland Park, IL 60035

If an exchange or store credit doesn't work for your situation, just reach out. We're happy to talk it through and find a solution that works for you.

Returning in Store

Bring your item and receipt to our Highland Park store, Monday through Saturday, 10am–5pm. In-store returns are eligible for exchange or store credit.

Store Credit

Store credit never expires, and we keep a record of it on file in case yours is misplaced. Use it in store or online.

Damaged on Arrival?

Please contact us within 48 hours of delivery with photos, and we'll make it right. See our Shipping page for details.

Need help with a return?

We're happy to help. Call 847.432.9393 or email hello@citywoods.com.

Contact Us